Delivery conditions and shipping costs
Delivery by parcel service (Hermes) The delivery time depends on the delivery location / delivery country.
Postage and packaging: free
The prices mentioned in our webshop or catalog are calculated in Euro, incl. VAT.
They bear the costs and fees, e.g. for returns through customs or undeliverability.
Acceptance refusal / non-redeemed consignment:
In the case of a mere return of the goods or a refusal of acceptance, the contract will continue to apply under the new law from 13.06.2014, unless you have declared an express withdrawal. In the case of refusal of acceptance or non-redemption of a consignment or return debit of a direct debit collection, we expressly reserve the right to exclude the respective customer from certain payment options or further delivery. Any fees will be borne by the customer concerned.
You can return all items purchased in the online shop within 7 days of receipt.
We ask you to try the goods only as in a retail store and return the goods completely, in their original packaging and in unused and undamaged condition to us.
Although you have to bear the cost of any resulting returns at not liking yourself, we want to make the process of a return as simple as possible.
That's how it's done:
(1) pack the item back in its original packaging
(2) place a piece of paper with the return reason in the package
(3) place the item together with the goods receipt slip in the parcel (delivery note)
(4) glue the package - made!
(5) Return address: 123 Saddlery & upholstery - Schwanebecker Chaussee 12 - 16321 Bernau
Please do not send non-free (not prepaid) packages back to us. We reserve the right to charge you with the costs for non-free consignment (in the amount of 25,00 €).